Last updated August 2026
Cigars are perishable, so most sales are final — but we stand behind what we send. Here’s how returns, damage, and refunds work.
Because tobacco is perishable and we can’t resell a product once it has left our humidor and traveled to you, all cigar sales are final except in the cases below.
If your order shows up damaged, defective, or not what you ordered, tell us within 7 days of delivery and include photographs of the product and the packaging. We’ll review it, and if we approve the claim we’ll either send a replacement or issue a full refund — our choice, based on what’s in stock. The photos help us make it right quickly and fix whatever went wrong on our end or with the carrier.
Unopened accessories and merch can be returned within 14 days of delivery, in their original, unused condition. The buyer pays return shipping. Contact us for authorization before you send anything back — returns sent without authorization can’t be processed.
We can’t accept returns on opened cigar boxes or on partially smoked cigars. Once a box is opened or a cigar is lit, it’s yours.
Approved refunds go back to your original payment method within 5 to 10 business days of approval. Shipping charges aren’t refundable unless the mistake was ours.
Refunds and cancellations for the Key Keepers club are handled under our Terms & Conditions — see the Subscriptions section there.
If something’s wrong, please contact us before you file a dispute with your card company. Almost everything is faster to fix directly, and we want the chance to make it right. Email Thecigarvaultnj@gmail.com or call (973) 333-7475.