Last updated August 2026
Here’s how we get cigars to you — where we ship, what delivery requires, and how we handle the things tobacco is sensitive to.
We ship within the continental United States only. We do not ship internationally.
We can’t ship to Utah or Hawaii. If you place an order to either, we’ll cancel it and refund you.
Every order requires an adult signature at delivery. Someone 21 or older with a valid government-issued photo ID has to be there to sign for the package. The carrier will not leave a tobacco shipment unattended, on a porch, or with anyone who can’t show they’re 21 or older.
It’s up to you to give us an address where an adult 21 or older can be present to sign during delivery hours. A business address often works better than a home if no one is around during the day. If delivery keeps failing because no adult is available to sign, that’s on the buyer, not on us.
We process orders in 1 to 2 business days. Our business days are Monday through Saturday — we don’t process or ship on Sundays. An order placed on a Sunday starts processing the next business day.
We ship by a major carrier set up for age-verified tobacco delivery. Once a package leaves us, transit time depends on the carrier and your distance from Pine Brook, NJ — usually a few business days. We’ll send tracking when your order ships.
If a package is refused, or comes back to us because no adult was available to sign after the carrier’s attempts, we’ll refund the order minus the original shipping cost and a restocking fee. The shipping we paid to send it out isn’t recoverable, so we can’t refund it.
We ship cigars with humidification to keep them in good shape in transit. What we can’t control is the weather along the way — extreme heat or cold during shipping is outside our hands. If there’s a heat wave or a hard freeze, you can ask us to hold your shipment until conditions improve. Just email or call before it ships and we’ll wait for a better window.
Questions about a shipment? Email Thecigarvaultnj@gmail.com or call (973) 333-7475. See our Returns & Refunds policy for damaged or incorrect orders.